Shipping policy
Shipping Policy
At Cupreva, we believe exceptional craftsmanship deserves exceptional care. Every product we create is individually handcrafted by skilled artisans using traditional techniques rather than mass-produced on an assembly line. Before any order leaves our workshop, it undergoes a meticulous quality inspection to ensure it meets our standards for craftsmanship, durability, and finish.
This additional care means your order requires a little more time before shipping—but it ensures you receive a product you'll be proud to own.
Order Processing, Crafting & Quality Inspection
Every Cupreva order follows the process below before shipment:
| Stage | Estimated Time |
|---|---|
| Handcrafting by Skilled Artisans | 3–4 Business Days |
| Quality Inspection & Packaging | Included within processing time |
| Dispatch | Within 1 Business Day after inspection |
Orders are processed Monday through Friday (excluding public holidays).
During promotional periods, holidays, or unusually high order volumes, processing times may be slightly longer. If this occurs, we'll notify you via email.
Worldwide Shipping
We proudly ship worldwide.
Our international logistics partners allow us to deliver handcrafted Cupreva products to customers across North America, Europe, Australia, Asia, and many other countries.
If delivery to your location is unavailable or restricted, our support team will contact you before your order is processed.
Shipping Charges
Shipping charges (where applicable) are calculated automatically during checkout based on your destination.
From time to time, we may offer promotional Free Shipping. Any such offers will be clearly displayed on our website and automatically applied at checkout where eligible.
Please note that customs duties, VAT, import taxes, brokerage fees, or any other government-imposed charges are the responsibility of the customer unless otherwise stated at checkout.
Estimated Delivery Time
Once your order has been handcrafted, quality checked, and dispatched, the estimated delivery time is:
8–10 Business Days
Please note that delivery times are estimates and may vary depending on:
- Destination country
- Customs clearance procedures
- Local courier operations
- Weather conditions
- National or regional holidays
- Transportation disruptions
- Airline scheduling
- High shipping volumes
International Customs Clearance
All international shipments must pass through customs clearance in the destination country before final delivery.
Customs authorities operate independently from Cupreva and our shipping partners. Processing times vary from country to country and, in some cases, customs may request additional documentation or perform additional inspections before releasing a shipment.
These procedures are outside of our control and may occasionally extend delivery times.
If customs requires any additional information from us, our logistics team responds promptly to help minimize delays.
Shipment Confirmation & Tracking
Once your order has been dispatched, you'll receive a Shipping Confirmation Email containing your tracking number.
You can use the provided tracking link to monitor your shipment throughout its journey.
Please note:
- Tracking information may take 24–72 hours to become active after dispatch.
- Tracking updates may temporarily pause while the shipment is in international transit or undergoing customs clearance.
- Tracking will automatically resume once the shipment is released and handed over to the local delivery carrier.
This is completely normal and does not indicate that your package has been lost.
Shipping Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including but not limited to:
- Customs inspections
- Additional customs documentation requirements
- International transportation disruptions
- Airline scheduling changes
- Severe weather conditions
- Labor strikes
- Public holidays
- High seasonal shipping volumes
- Local courier delays
- Other force majeure events
Should your shipment experience an unexpected delay, our customer support team will closely monitor its progress and work with our logistics partners to ensure delivery as quickly as possible.
Multiple Item Orders
Orders containing multiple products may occasionally be shipped in separate packages to ensure the fastest possible delivery.
If this happens, you will receive separate tracking information for each shipment.
Order Changes & Address Updates
Please review your shipping information carefully before placing your order.
If you need to modify your shipping address or order details, please contact us as soon as possible.
Address changes can only be guaranteed before your order has been dispatched. Once production or shipment has begun, changes may no longer be possible.
Delivery Responsibility
Once your shipment has been transferred to the local delivery carrier, final delivery is managed by that carrier.
Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package if required.
If a shipment is returned because of an incorrect address, refusal of delivery, failure to pay applicable customs duties or taxes, or multiple unsuccessful delivery attempts, additional shipping charges may apply for reshipment.
Damaged, Lost or Missing Shipments
If your package arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your Order Number
- Photos of the shipping box
- Photos or videos of the damaged product
- Shipping label (if applicable)
If a shipment is officially confirmed as lost by the courier, we'll gladly assist you with a replacement or another suitable resolution in accordance with our policies.
Need Your Order by a Specific Date?
If you're purchasing for a birthday, wedding, holiday, or another special occasion, we recommend contacting our support team before placing your order.
We'll be happy to advise you on the best available shipping option and estimated delivery timeframe for your destination.
Contact Us
If you have any questions regarding your order or shipment, our Customer Support Team is always happy to assist.
Email: support@cupreva.com
Website: https://cupreva.com
Thank You
Thank you for choosing Cupreva.
We sincerely appreciate the trust you've placed in our craftsmanship. Every piece we create reflects our commitment to traditional artistry, premium quality, and exceptional customer service. From our artisans' hands to your home, we're dedicated to making your experience with Cupreva as smooth and enjoyable as possible.