Shipping Policy

 

At CUPREVA, we are dedicated to delivering purity, craftsmanship, and authenticity — from the moment your order is placed to the moment it reaches your doorstep. Every CUPREVA copper piece is carefully inspected, securely packed, and shipped with utmost care to ensure it arrives in perfect condition.

1. 📦 Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Once your order is processed and dispatched, you’ll receive a confirmation email or SMS with tracking details.

2. ⏱️ Shipping Time

  • Domestic Orders (India): Delivered within 3–7 business days after dispatch.

  • International Orders: Typically delivered within 10–20 business days, depending on destination and customs clearance.

⏳ Please note: Delivery timelines may vary due to weather conditions, courier delays, customs processing, or peak festive seasons.

3. 💳 Shipping Charges

  • Free shipping on all prepaid domestic orders above ₹999.

  • For orders below ₹999, a standard shipping fee will be calculated at checkout.

  • International shipping charges are calculated at checkout based on destination, package weight, and courier rates.

4. 🔍 Order Tracking

  • Once shipped, a tracking link will be shared via email/SMS.

  • You can also track your order anytime through the “Track Order” section on cupreva.com.

5. ♻️ Packaging & Care

  • Every CUPREVA product is packed using eco-friendly, protective materials.

  • Our packaging is designed to preserve the natural shine of copper while minimizing environmental impact.

  • Each item is handled with precision to ensure safe and secure delivery.

6. ⚠️ Delays & Issues

If your order does not arrive within the estimated delivery timeline:

  1. Please check your tracking link first.

  2. If the issue persists, contact our support team at support@cupreva.com with your order ID.

We’ll act promptly to resolve the issue and ensure your satisfaction.

7. 📦 Damaged or Missing Items

  • If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery.

  • Share clear photos of the product and packaging along with your order ID.

  • Our team will review the case and arrange a replacement or refund as per our policy.

8. 📞 Contact Us

For any shipping-related questions or assistance, feel free to reach out:

📧 Email: support@cupreva.com
📞 Phone: +91 6283 031 534
🌐 Website: https://www.cupreva.com